Nationwide service back-up
Marley Enterprises Ltd national installation service is supported by a service back up for all its products through experienced engineers with full Marley product training, supported by a computer-based control system which optimises resources in case of breakdown.
Marley has also introduced a Maintenance & Lifetime Warranty package. This has been introduced for two reasons - to emphasise the quality of product delivered by Marley and to establish a routine for regular servicing, essential on any engineered product and, of course, required under the Machinery Directive and the BS and EU standards which are a legal requirement with potential for criminal liability.
We can also cater for all doors of all ages, whether installed by us or not. We offer a free no obligation service package quotation. Depending on usage and working environment they might be annually or bi-annually.
All records are kept in are computer system and on site folders which we also include method statements, risk assessments and insurance documents
Each door/shutter will be given a id plaque with a unique reference number. We use these numbers with our data base to enable us to hold and find the parts and information needed for your doors repair or replacement quickly and efficiently.
Key points of regular service
It is a legal requirement – You could be liable to prohibition & enforcement notices, fines of up to £5000 and imprisonment for up to two years.
It prolongs operational life
It keeps doors safe & efficient
Helps to prevent potential down time
If doors are not working it can incur a loss of revenue
Helps prevent premature replacement and indentifies when a product should be replaced for safety reasons
If replacement is needed due to damage it could have cash flow and planning implications
Some of the key areas of a Manufactures Lifetime Warranty are as follows:
It is a rolling contract for lifetime, the warranty including a minimum of two service visits per annum with all parts & labour charges arising inclusive within the contract, excluding damage caused by accident or mis-use.
Service intervals: Usually at intervals of six months though this can be increased if Marley feels its installation and high-usage requires more regular servicing. Service includes: Visual inspection, full test of all system parameters and safety systems, inspection and spanner check all fixings, adjustments, lubrication and labour for minor part replacement, required warrantee works, recording of cycles and condition, all works completed and maintained in computer log and finally report sheets conveyed to client.
Health and Safety: Regular maintenance is compulsory under the current legislation all works are undertaken to comply with this legislation.
Manufacture and service base: All design, manufacture, service organisation and management functions are located at Head Office in Southampton. Marley service vans carry essential spares. Main components are manufactured and delivered normally in 3-7 days from Marleys maintained stocks.
Marleys service engineers work from southern England, nationally and there is support from local engineers throughout the Midlands and the north providing rapid 24hr response.